FAQ
Last updated: Today
How long does shipping take?
Orders are usually processed within 1 to 3 business days.
After dispatch, delivery usually takes 3 to 7 business days. This is in addition to the processing time.
Delivery times are estimates and may vary during busy periods or due to carrier delays.
Where do you ship from?
Some orders are shipped directly from our trusted suppliers.
This may include suppliers located overseas, including China.
We do this to make fulfilment more efficient and avoid unnecessary handling delays.
Do you offer free shipping?
Yes, we offer free shipping across Canada.
Do you offer returns?
Yes, Harrison Vero offers a 30-day money-back guarantee, subject to the eligibility requirements and conditions in our Returns and Refund Policy.
Please contact us within 30 days of receiving your order at:
This period applies to our voluntary return guarantee and does not limit your statutory rights.
How do I start a return?
Email us at:
Please include your name, order number, reason for return and photos if the item is damaged, faulty or incorrect.
Please contact us before sending anything back. We will provide the return instructions and the correct return address.
Who pays for return shipping?
For change-of-mind returns, size changes or unwanted items, the customer is responsible for return shipping costs.
If the approved return address is with our supplier in China, the customer is responsible for arranging and paying for shipping to that address. International return shipping can be costly.
For faulty, damaged or incorrect items, please contact us before arranging return shipping so we can explain the appropriate next steps.
This does not limit your rights under applicable Canadian consumer protection laws, including the laws of your province or territory.
When will I receive my refund?
Once your return has been received and approved, we will process your refund to the original payment method.
Your bank or payment provider may need additional time to complete the refund.
Where applicable law requires a refund within a specific timeframe, that timeframe will apply.
What if my item is faulty or incorrect?
Please contact us as soon as possible at:
Include your order number, a description of the issue and clear photos where available.
We will review the issue and help you with the next steps in accordance with applicable consumer protection laws.