Returns and Refund Policy
Last updated: Today
At Harrison Vero, we want you to feel comfortable shopping with us.
This Returns and Refund Policy explains how returns, refunds and our 30-day money-back guarantee work, including eligibility requirements and return shipping costs.
This policy applies to purchases made through harrisonvero.com.
30-day money-back guarantee
We offer a 30-day money-back guarantee, subject to the conditions below.
If you are not happy with your order, or if something is not quite right, please contact us within 30 days of receiving your order.
To start a return request, email us at:
Please include:
-
Your full name
-
Your order number
-
The email address used for the order
-
The reason for the return
-
Clear photos if the item is damaged, faulty or incorrect
-
Any details that help us understand how we can assist you
Our team will review your request and reply with the next steps.
The 30-day period applies to our voluntary return guarantee. It does not limit any rights or remedies available under applicable consumer protection laws.
Return approval
Please do not send any items back before contacting us.
Returns under our voluntary return guarantee must first be approved by Harrison Vero by email.
If your return is approved, we will provide the return instructions and the correct return address.
In many cases, returns must be sent directly to our supplier, which may be located in China.
Return shipping costs
For change-of-mind returns, size changes or items that are no longer wanted, the customer is responsible for the return shipping costs.
If the approved return address is with our supplier in China, the customer is responsible for arranging and paying for return shipping to that address. International return shipping can be costly, so please take this into account before ordering.
For damaged, faulty or incorrect items, please contact us before arranging return shipping. We will explain the appropriate return arrangements and any applicable remedies in accordance with consumer protection laws.
Tracking required for returns
For an approved return under our voluntary return guarantee, the customer must use a tracked shipping service and provide valid return tracking details.
Refunds under this guarantee are processed after the returned item has been received and checked by the supplier or designated return location.
If a returned parcel is lost in transit and delivery cannot be confirmed, we may be unable to complete the refund under our voluntary guarantee.
These requirements do not override any refund rights or deadlines provided by applicable law.
Condition of returned items
To be eligible for a change-of-mind return, the item should be:
-
Unworn
-
Unwashed
-
Unused
-
In its original condition
-
With tags and packaging where possible
Items that show signs of wear, washing, use, damage, perfume, stains, makeup marks or alterations may not be accepted for a change-of-mind return.
These conditions do not remove your statutory rights in relation to faulty, damaged or incorrectly supplied items.
Items that may not be eligible for return
Some items may not be eligible for change-of-mind returns, including:
-
Gift cards
-
Final sale items, where clearly stated before purchase
-
Personal or hygiene-related items, where the exclusion is clearly stated before purchase
-
Items that have been worn, washed or used
-
Items returned without approval under our voluntary return guarantee
These exclusions do not limit your rights under applicable consumer protection laws.
Faulty, damaged or incorrect items
If your item arrives damaged, faulty or incorrect, please contact us as soon as possible at:
Please include your order number, a description of the issue and clear photos of the item and packaging where available.
We will review the issue and work with you on an appropriate solution in accordance with applicable consumer protection laws.
Consumer protection rights
Nothing in this policy excludes or limits any rights or remedies you may have under applicable Canadian consumer protection laws, including the laws of your province or territory.
Depending on the circumstances and applicable law, you may be entitled to a repair, replacement, refund or other remedy if a product is defective, does not match its description or fails to meet applicable legal requirements.
Our voluntary return conditions, including the 30-day period, do not replace these statutory rights.
Refund processing
Once your return is received and checked, we will notify you by email of the outcome.
If your refund is approved, it will be processed back to your original payment method.
Please allow time for your bank, card provider or payment provider to post the refund.
Where applicable law requires a refund within a specific timeframe, that timeframe will apply.
Exchanges
We may offer an exchange or another solution depending on the situation and product availability.
Please contact us at:
We will review your request and let you know what options are available.
Order cancellations
If you need to cancel your order, please contact us as soon as possible at:
If your order has not yet been processed or shipped, we will do our best to cancel it.
If your order has already been processed or shipped, cancellation may no longer be possible through our usual order process. Any cancellation rights available under applicable law remain unaffected.
Contact us
For return, refund or order questions, contact us at: